Last updated: October 29, 2026
These are the companies that process merchant data on DropStart's behalf. "Shopper data" means customer and order data from merchants' Shopify stores. DropStart stores almost none today; the rows marked "AI support assistant" apply once that feature is switched on for a store.
| Sub-processor | Purpose | Receives shopper data? |
|---|---|---|
| Google Cloud Platform | Hosting and database | Only what we store: delivery records and, with the AI support assistant, support threads (encrypted) |
| Anthropic (Claude) | AI features and AI assistants | AI support assistant only, masked and minimised |
| FAL, OpenAI, xAI (Grok) | Image and text generation for store building | No |
| Stripe | Payments from merchants | No |
| Google Workspace (Gmail) | E-mail notifications to merchants; the contact@, privacy@ and security@ mailbox | Only what a person writes to us, such as a privacy request |
| E-mail provider for AI support replies | Sends the merchant-approved replies. Named here before the feature is switched on. | AI support assistant only |
| Cloudflare | Image CDN; inbound e-mail routing for the AI support assistant | AI support assistant only: inbound customer e-mail passes through Cloudflare Email Routing and a Worker and is not stored there |
| Shopify | The platform the data comes from | Source of the data |
| AutoDS, Zendrop and other product-fulfillment apps | Product import and fulfillment tools the merchant chooses | No |
| ActiveCampaign, Resend | Marketing e-mail to merchants | No |
| Telegram | Alerts to the owner, with no personal data in them | No |
We give merchants notice before adding a sub-processor that receives shopper data. Questions: privacy@dropstart.app.